In an all India survey of Airport Authority of India, Belagavi airport has obtained 16th position. The customer satisfaction survey was conducted from July to December 2022. Belagavi airport is one among the top 25 Airports in the nation.
In the last report, published once every six months, City airport had obtained 45th position (January 2022 to June 2022) where 64 Airports were included. This time, 56 airports were included in the survey, where Belagavi airport ranked 16th as per Airport Authority Of India (AAI) data.
In previous survey, it was given 4.64 points out of 5 on the basis of a survey conducted from January 2022 to June 2022 and now, it has got 4.78 out of 5 points. which indicates incease in the facilities by 0.14 points.
Customer satisfaction survey is an effective tool to inquire what customers really need and expect. Therefore, measuring the level of customer satisfaction on terminal facilities happens to be objective for this survey. Different methods are used to evaluate customer satisfaction on service which is offered to client.
Parameters on which airport was marked included overall satisfaction, access, passport control, security, amenities, environment, services and travel details
